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COMCAST THE WOST CUSTOMER SERVICE

June 9th, 2006 at 04:38 pm

I subscribe to comcast cable and receive there basic cable package.
About 1 year ago we lost 1 channel after they went to the FCC and requested that comcast black them out because there was duplicate programing with two other stations on the basic program. Since then two more channels have also been blocked out on my service. I called comcast and requested that they reduce my bill or add on 3 channels that have been blocked out. The customer service rep said that they were blocked out by the FCC and not the fault of comcast. I said I did not care who's fault it was, I was still paying for service I was not receiving. She said that there was nothing that could be done as coporate has not came down with a decision and nothing could be done untill then. I asked to speak to a supervisor and she asked me why? She said they would tell me the same thing. I explained to her that the only way anything will change is if enough of us complained, it might get to corporate and then something will be done. She continued to give me a hard time and was extermely rude after putting me in hold for about 10 minutes she came back and said it would still be a while before a supervisor would be available and then started arguing with me again. I explained to her that I understood there was nothing she could do about the decision but I would still like to talk with a supervisor. She then said she would put me on hold and promptly humg up on me after I had spent of 40 minutes talking with her and being put on hold. I contacted the Michigan Attorney General and file a complaint as I have no other to way to talk with comcast. I will keep you informed of the results I come up with.
Please contact www.wewantchoice.com and send an e-mail to your elected officials to give us a choice on our cable viewing.

Posted in Comcast | 2 Comments »

2 Responses to “COMCAST THE WOST CUSTOMER SERVICE”

  1. Mike Says:
    March 12th, 2007 at 03:45 pm 1173714309
    1173714309

    I totally agree with you. Their Customer Service SUCKS! I've had my internet going up and down for the last 3 days. I've called to say something, and got the ole.. " We're switching from Adelphia to Comcast" line. That'd be great if I hadn't have gotten the same line over a month ago about the same problem. they were supposed to have someone call me, and I've yet to hear anything from them.

  2. joecool Says:
    July 5th, 2007 at 11:08 pm 1183676900
    1183676900

    Dealing with Comcast customer service you can only get the impression that they are told not to transfer to manager, and are actually frowned on when they do. Imagine going to a grocery store and asking for the manager. Could you imagine a clerk or checker saying, "No you can not." Completely unbelievable.

    I stopped using Comcast Cable 3 months ago, and am still getting billed by them. 3 months ago was when I turned in the equipment in person! My wife has spent more than 3 hours dealing with them over the phone. It is not over yet.

    How happy are you with Comcast Service? Here is a poll: http://www.apopularitycontest.com/display_poll.php?ID=5551

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